NHS 111 (out of hours) 
Once the Surgery is closed you can call NHS 111 when you need medical help fast but it's not a 999 emergency, whatever the time. Calls to NHS 111 are free from landlines and mobiles.

Test Results
You may telephone the surgery for test results Monday to Friday after 11 o'clock.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen not to participate at this time. This decision will be reviewed periodically. This means we are not able to register patients living outside our catchment area, regardless of whether they have been registered with us in the past.

Welcome to The Market Square Surgery

The Market Square GP surgery in Waltham Abbey provides high quality healthcare to patients in the West Essex area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. The practice is located in the Waltham Abbey Health Centre which is purpose built and is accessible to all patients as it meets current requirements for disabled/wheelchair users.

As well as a source of information about our practice and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Face Masks/Coverings When Attending the Surgery 

As per government guidance, from Monday 15th June 2020, all patients should wear face masks or a face covering when attending the surgery in order to help prevent the spread of Covid-19.

A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please note the following groups are exempt:

Children under 11

People with disabilities

Those with breathing difficulties

Anyone travelling with someone who relies on lip reading

For further information please visit the GOV.UK website via the link below:

Exemptions for Face Coverings

The government guidance on exemptions for face coverings suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this. GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. 

Government advice on the use of face coverings can be found here: 



COVID-19 (Coronavirus)

Please do not book a GP appointment or attend your practice if you have symptoms associated with coronavirus, including a new continuous cough, a high temperature of 37.8 degrees centigrade or higher or  loss of taste or smell (anosmia).

You are advised to stay at home for 10 days from the onset of cough,fever or loss of taste or smell (anosmia) if you are unwell yourself, and for 14 days from the onset of cough, fever  or loss of taste or smell (anosmia) of any other member of your household if you have no symptoms yourself. 

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do:

Only call NHS 111 direct if you cannot go online, or are advised to do so by the online service. This is to enable 111 to respond in a timely manner to those who are most seriously affected.

In order for the reception team/Care Navigators to triage your query you may be asked for a brief description of your symptoms or the reason for your call. Our senior clinical team will be telephone triaging all appointments.

Please note that during this period it may take longer for your call to be answered.

Travel and contact history are no longer important for diagnosis. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.



Flu Eligibility 


dlContact us online

Use our online service, Doctorlink, to quickly access advice and treatment.

  • Check your symptoms and receive advice 24 hours a day
  • Request or book an appointment with the surgery if needed
  • Get guidance on the right care
  • Request fit notes

We are asking all patients to use our online service, Doctorlink to contact the surgery at this time. This will help us manage demand for appointments and reduce your waiting time on the phone.

Please note we will only receive information from Doctorlink during our opening hours Mon to Fri 8.30am to 6pm. If you require medical attention out of hours please phone 111




General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Please see link below for further information:

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

Repeat Prescriptions

Repeat prescriptions will now be dealt with preferably online and sent to a nominated pharmacy electronically. Please download the NHS App via the App Store or Google Play to manage your prescriptions. Please note that during this period it may take longer for your call to be answered.

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.


Electronic Prescription Service

From Thursday 5th March 2020 almost all of our prescriptions will be processed electronically as this will lead to a more efficient, faster and secure service.

When you are prescribed a medication, the prescription will be sent electronically to the pharmacy you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.

If you require details of your medicine then it can be issued as a token which has a unique barcode that will be scanned by the pharmacy to download your prescription from the secure NHS database.

Paper prescriptions will continue to be available in very special circumstances, but almost all prescriptions will be processed electronically.

Please see the NHS Website for further details.

Friends & Family Test (FFT)

What is the FFT and how do I take it?

The Friends & Family Test (FFT) is a means for NHS GP practices to measure patient satisfaction with their services and for them to establish areas of improvement. It also provides a vital quick anonymous way for patients to give their views after receiving care or treatment.

Patients taking the test are simply asked this question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?". They then rank their answer from "extremely likely" to "extremely unlikely" and can give further comments to clarify their answer. 

We welcome all patients being treated at the practice to complete a FFT questionnaire after receiving treatment. 

Patients can take the test by visiting our FFT page which is located along the right hand side of our website. Alternatively, feedback cards and submission box are available in our reception area.

How will the FFT results be used and where can I see the results?

The FFT results are gathered and analysed by the practice to see if any actions are required. 


Text messages (SMS)

You may receive a text message from the surgery from time to time. If you have a pre-booked appointment we may send you a text message to remind you. We may also use the text messaging service to ask patients to book a medication review, or to offer vaccinations (for instance the seasonal flu jab).

If you haven't already given us your mobile number, please do so at your convenience.

CQC Inspection results

The practice was inspected by the Care Quality Commission on 7th October 2019. The report can be viewed on their website

Opening Times

Click here for opening times - details here - the surgery is closed on Bank Holidays and at weekends.

Evening and weekend appointments

If you have a medical emergency outside of our surgery hours you can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to:

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

 Survey Please take our practice survey

West Essex Clinical Commissioning Group (WECCG)

West Essex Clinical Commissioning Group (WECCG) has the responsibility of commissioning healthcare for the population of West Essex. Use the link below to view their website.


More information about our practice is on our Practice Leaflet.

(Site updated 23/10/2020)
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