NHS 111 (out of hours) 
Once the Surgery is closed you can call NHS 111 when you need medical help fast but it's not a 999 emergency, whatever the time. Calls to NHS 111 are free from landlines and mobiles.

Test Results
You may telephone the surgery for test results Monday to Friday after 11 o'clock.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen not to participate at this time. This decision will be reviewed periodically. This means we are not able to register patients living outside our catchment area, regardless of whether they have been registered with us in the past.

Suggestions & Complaints

pad_and_penSuggestions & Complaints

We aim to provide the best possible service to our patients, however, if you feel you have cause to complain you will be dealt with discreetly and sympathetically by our Complaints Officer, Sare Green. 

If you have any complaint or concern about the service you have received from the doctors or staff working for this surgery you are entitled to ask for an explanation. We operate an informal, in-house complaints procedure to deal with your complaints. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

Read our complaints policy

Send us your comments and suggestions

If you are dissatisfied with the result of our investigation you may request an independent review by the Primary Care Trust: 

West Essex Clinical Commissioning Group (CCG)

Building 4, Spencer Close

St. Margaret’s Hospital
The Plain
CM16 6TN

You can also get help and advice from Patient Advice and Liaison Service (PALS)

Tel: 01279 827 211 or email

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