The Surgery has a computerised appointments system. Appointments may be made in person at the reception desk, by telephone and online if you are registered with Patient Online.
Please book well in advance for routine appointments. Telephone lines are busiest before 10am. Sometimes it may be necessary to wait before your call is answered as there may be several calls queued.
If your problem is urgent you will be assessed as an emergency, though possibly not by your usual doctor.
Each day we have routine appointments that can be booked in advance for patients wishing to discuss non urgent problems at a specific time. These appointments are allocated on a first come first served basis.
The surgery offers extended hours on Thursday evenings to make it easier for those patients who cannot attend during office hours due to work commitments.
The remaining appointments are held for patients that telephone on the day. Patients are requested to call at 8.30am on the day they wish to obtain one of these appointments.
We try to make sure all emergencies are seen on the same day. If all the appointments have gone then the doctors are informed of the emergency and they may decide to give an extra appointment as per clinical need.
Whilst our system will suit most people we do realise that it may not suit everybody. Any suggestions will be welcomed and patients can help by cancelling any unwanted appointments at the earliest possible opportunity. Patients who fail to attend their appointments repeatedly may be requested to explain their reasons for non-attendance. The practice reserves the right to remove patients from its list if satisfactory explanations are not received.
Evening & Weekend Appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to:
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.