NHS 111 (out of hours) 
Once the Surgery is closed you can call NHS 111 when you need medical help fast but it's not a 999 emergency, whatever the time. Calls to NHS 111 are free from landlines and mobiles.

Test Results
You may telephone the surgery for test results Monday to Friday after 11 o'clock.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen not to participate at this time. This decision will be reviewed periodically. This means we are not able to register patients living outside our catchment area, regardless of whether they have been registered with us in the past.

Blood Tests

From the 19th October blood tests will be by appointment only at Waltham Abbey Health Centre

Please book your blood test appointment online by visiting and following the link under the A-Z guide to blood test services. The service is managed by the pathology department at The Princess Alexandra Hospital.

By booking via the Swiftqueue system, you can arrange appointments at a location convenient for you and experience shorter waiting times. Routine blood tests are available in 24 hours.

During the changeover period, there will be support to help you book your appointment on the day or to register for future appointments. There will also be a telephone line to answer your questions on 01279 827163

Blood Test Opening Times

Mondays, Thursdays & Fridays (not bank holidays)

8.30am - 11.30am

Children’s phlebotomy is by appointment on Monday to Thursday 08:00 – 11:00 at Princess Alexandra, Harlow only.

As from 12th October all patients will be able to book their own appointment on Swiftqueue


Cholesterol and Glucose Tests

Cholesterol and glucose tests are usually done fasted and you should have nothing to eat or drink but plain water for the 12 hours before the blood test. You will need to book an appointment for all blood tests.


Results of blood tests are usually sent to us within 7-10 days from the time of the test (and often sooner). The results for x-rays and ultrasound investigations may take up to three weeks. The doctor or nurse who initially made the request will explain how to get the investigation done and how and when to get the result.

You may telephone the surgery for test results on Monday to Friday between 11am and 12 pm and 4pm to 5.45 pm (Wednesday only until 12pm).

As our receptionists are not medically qualified, they will only be able to inform you whether the result is normal. If you need clinical advice they will put you through to a nurse or doctor.

In practice this system works well and we make every effort to ensure that the process is trouble free. However, there are times (if the doctors and nurses are busy) when you may be asked to call back and we do ask for your patience and consideration if this is the case.

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