GP Consultation Times
Our team of GP's have sessions every week day in the morning and afternoon up to 18:00.
Please follow government advice and stay well and stay safe.
We will be closed on all bank holidays unless government guidance dictates that we are to remain open.
Getting a face-to-face appointment
We would like to thank all our patients for their patience and support over what has been a challenging year for all.
The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff. All appointments will be triaged by a GP over the telephone in the first instance. This allows us to deal with minor ailments that can be dealth with over the phone and offer face to face or video consultations to others, where appropriate. It also helps keep our waiting times down for all patients.
To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.
When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate.
Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way.
Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.
Please be kind to our receptionists.
Thank you.
The Market Square Surgery Practice team.
FACE MASKS
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
