Opening Hours 01992 260002

Market Square Surgery

Day Opening hours
Wednesday 17 July
8:30am to 6:30pm
Thursday 18 July
8:30am to 6:30pm
Friday 19 July
8:30am to 6:30pm
Saturday 20 July
Closed
Sunday 21 July
Closed
Monday 22 July
8:30am to 6:30pm
Tuesday 23 July
8:30am to 6:30pm

 

GP Consultation Times

Our team of GP's have sessions every week day in the morning and afternoon up to 18:00.

Please follow government advice and stay well and stay safe.

We will be closed on all bank holidays unless government guidance dictates that we are to remain open.

 

Getting a face-to-face appointment

We would like to thank all our patients for their patience and support over what has been a challenging year for all.

The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff. All appointments will be triaged by a GP over the telephone in the first instance. This allows us to deal with minor ailments that can be dealth with over the phone and offer face to face or video consultations to others, where appropriate. It also helps keep our waiting times down for all patients.

To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.

When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate.

Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way.

Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.

Please be kind to our receptionists.

Thank you.

The Market Square Surgery Practice team.

FACE MASKS

We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.

We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.

The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.

We want to make sure you can all be confident about accessing or visiting local healthcare services safely.

Thank you for your understanding and your cooperation with this – it makes a huge difference.

 

Evening and Weekend Appointments

 

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to:

https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.

When We Are Closed

NHS 111 Service

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Alternatively patients can go to a walk in centre at Princess Alexandra Hospital, Harlow or Whipps Cross Hospital, London E11.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

 

Patient – GP Charter

Our responsibility to you:

  • You will be greeted courteously
  • You have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your medical need is urgent
  • You will be seen by the Doctor of your choice wherever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP feels it necessary
  • You will be given the result of any test or investigation on request
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly

 

Your responsibility to us:

  • Please treat all Surgery Staff with respect
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name or address so that our records are accurate
  • Only request an urgent appointment or home visit if appropriate
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
  • Use the tear off slip to request a repeat prescription and attend for review when asked
  • Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

 

 

NEW TELEPHONE SYSTEM

We have listened to our patients and a New Telephone System was installed on Thursday 2nd February 2023.

There will be some exciting new features and we hope this is going to be easier for all of us.

It will take us a short while to get used to the new system and we invite your feedback into what is working well and what isnt.

a group of people sitting in chairs

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Covid Vaccination Pop up Bus Clinics

There is currently no information for these clinics but you can book an appointment by calling us on 01992 260002 or booking online at a mass vaccination site.